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Cisco Exams Tutorial Enabling IP Routing for an Area on an Interface
An organization wants to collect an account number from a customer via IVR prompting.Then, using a keystroke macro, they want to pop the account number into the account
number field in the agent's CRM desktop application. The keystroke macro will also
initiate the CRM desktop application, executing a database lookup from the CRM
Database server to retrieve the customer record. Assuming the organization wants the
lowest cost solution, what product does this organization need for this capability?
MCSE Certification
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A. IPCC Express Standard
B. IPCC Express Enhanced
C. IPCC Express Premium
D. IPCC Enterprise
E. IP IVR
Answer: B